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Refund and Returns Policy

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Returns & Refunds Policy  


Thanks for your purchase with us. In the event that you are not completely satisfied with your order, you have 30 days to return the goods to the following address:

Sawsan & Risaaq Ltd

2 Wellesley Court Road
Croydon
Surrey
CR0 1LE

Please keep in mind that any item sent for a full refund must be delivered in unused or unworn and in the same condition as you received it, with the tags still on the product.

Alternatively, if you would like to make use of in-store credit, please make a note of this on your returns form. If you lose your returns form, then another copy can be printed here. 

In the event an item is received broken or damaged, then you will be given a full refund or we’re happy to exchange the item, dependent on what you are likely to prefer. 

Please note that it is the customer who is responsible for return shipping fees and we cannot take responsibility for the delivery time or loss of a returned package, so we recommend using tracking numbers to insure your package is returned to us.

Contact Us – 020-3674-0698

If you need to talk to someone about your return or refund, we’re here to help.

Feel free to email us or to drop us a line on [support@flawlesshalf.com].

Thank you for your business with Flawless Boutiques. Not satisfied with your purchase? We’re here to help. 

The following are the terms and conditions that constitute our returns policy. 

RETURNS

  • Returns must be initiated within 30 days from the date you receive your purchase.
  • Items must be in their original state and condition and in the original packaging and labels.
  • Include any invoice, packaging slips, or proof of purchase.
  • Please allow 14 business days for the processing of returned items (once your item is received back with us)

REFUNDS

  • Customers will be notified via email upon receipt of returned item.
  • An additional email will be sent withing 14 business days of receipt regarding the status of the return.
  • It may take up to 30 days for refund to post to the account utilised for purchase.   
  • Postage and shipping refunds will not be applied, so you will receive a refund for the product value only. 
  • Refunds will be applied in the same way as the original purchase was made.
  • We reserve the right to issue a refund as ‘in-store credit’ if not all the returns info was supplied as requested.

SHIPPING AND HOLDING CHARGES 

  • Shipping charges applied to the original purchase are refundable 
  • Shipping costs for returned items are the responsibility of the customer and are non-refundable. 

EXCHANGES

Exchange may be processed for alternative items (size/colour etc). Additional fees apply if exchanging for a more expensive product. Additional fees will be incurred as alternative product being shipped (unless the original item was returned due to an error in shipping by the company).

EXCHANGES

For customers shopping on flawlesshalf.com outside of the United Kingdom, please be aware that your orders may be subject to Value Added Tax (VAT) and import duties once they reach your country’s customs authorities. These additional charges are the responsibility of the customer and are not included in the product or shipping costs displayed on our website.

Please note that flawlesshalf.com has no control over these import duties and taxes, as they are determined by the customs authorities in your country. It is your responsibility to ensure that you are aware of any potential customs charges and to comply with your country’s import regulations. Please contact your customs office or refer to the official government website.

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